The goal of St. Mary’s Good Samaritan is to provide exceptional patient care in a safe environment for all patients and to respond to any concern raised.

In order to resolve any concerns about the quality of care or safety, please call the Customer Service Hotline toll free: 1-877-241-5596, in house at extension 5555 or send us an email.

You may also mail concerns to:

St. Mary’s Good Samaritan; Attn: Systems Improvement; 605 N. 12th Street; Mt. Vernon, IL 62864

Individuals may also report unresolved concerns to the following regulatory/accreditation organizations:

Illinois Department of Public Health

 Division of Health Care Facilities and Programs

 525 W. Jefferson St.

Springfield, IL 62761

1-800-252-4343

TTY(hearing impaired) 1-800-547-0466

Fax: 1-217-782-0382

Joint Commission

One Renaissance Blvd.

Oakbrook Terrace, IL 60181

Phone:  1-800-994-6610

email: complaint@jointcommission.org

Fax:  Office of Quality Monitoring (630) 792-5636

Medicare recipients with concerns about quality of care, safety, or patient discharge may also contact:

Illinois Foundation for Quality Healthcare

Attn: Case Review

6000 Westown Parkway

West Des Moines, IA 50266

General IFQHC inquiries
Contact Name: Nancy Moersch
Phone: (630) 928-5823
Fax: (630) 571-5611
Email:   NMoersch@ilqio.sdps.org

Patient Safety
Phone: (630) 571-5540
Fax: (630) 571-5611

Prevention/Beneficiary Protection
Contact Name: Debbie Slanicky
Phone: (630) 928-5860
Fax: (630) 571-5611
Email: DSlanicky@ilqio.sdps.org

Illinois Hospital Report Card Act

No disciplinary action will be taken against staff for reporting concerns nor shall there be any discrimination against patients, families and visitors who report concerns.