• Receive quality, safe care within the range of services that the hospital provides.

• Be treated with respect and dignity, be protected from abuse, neglect and harassment, and have access to protective and advocacy services..

• Be informed of the hospital’s policies about your rights and health care.

• Know the names and roles of hospital staff caring for you.

• Have a loved one or other person and your doctor told promptly of your admission to the hospital.

• Be informed about your health problems, treatment options and likely outcomes so you can take part in developing, implementing and revising your plan of care and discharge planning. Discharge planning includes 24 hour notification of discharge, deciding about care options, choice of agencies or need to transfer to another facility.

• Be informed about the outcome of your care, including unanticipated outcomes.

• Request, accept and/or refuse treatment as allowed by hospital policy and the law.

• Request help in understanding medical and financial information.

• Receive the assistance of interpreters when they are unable to communicate because of a language barrier.

• Have your pain assessed and managed.

• Have your privacy and confidentiality respected when you are receiving care.

• Practice and seek advice about your cultural, spiritual and ethical beliefs, as long as this does not interfere with the well being of others.

• Request spiritual services.

• Request consults from the Ethics Committee to help you work through tough decisions about your care.

• Consent or refuse to take part in research studies.

• Be free from seclusion or restraints unless medically necessary or needed to keep you or others safe.

• Have a safe environment including the safe keeping of your clothing and other items.

• Take part in decisions about blocking visitors, mail or phone calls, as needed for your care or safety.

• Have records be kept confidential and only shared with the caregivers and those who can legally see them.

• Have an Advance Directive (health care directive, durable power of attorney for health care, or living will) that states your wishes and values for health care decisions when you cannot speak for yourself. Advance Directives will be honored to the extent allowed by hospital policy and law. (Note: If you have an adverse reaction during a procedure, to treatment rendered or medications used, your Advance Directive may be temporarily suspended until you are stabilized, at which time your wishes will subsequently be honored.)

• Receive compassionate care at the end of life.

• Donate, request or refuse organ and tissue donations.

• Review your medical record and receive answers to any questions you may have. Copies of the medical record can be obtained when requested in a reasonable time frame and at a fair cost.

• Ask about and be informed of business relationships among payors, hospitals, educational institutions, and other health care providers that may affect your care.

• Share concerns about your care by using the Customer Service Hotline (Ext. 5555) or "O" for Operator, who will page the House Supervisor, and receive a timely response and resolution.

• Provide correct and complete information about yourself and your health, including present complaints, past health problems and hospital visits, medications you have taken and are presently taking (including prescriptions, over-the-counter and herbal medicines) and any other information you think your care givers need to know.

• Discuss and share your views about your care, including pain needs and any perceived risk or safety issues.

• Provide correct and complete information about your Advance Directive, if you have one, and provide a current copy.

• Follow your agreed-upon care plan and report any unexpected changes in your condition to your doctor.

• Ask questions when you do not understand your care, treatment and services or what you are expected to do. Express any concerns about your ability to follow your proposed care plan or course of care, treatment and services.

• Accept consequences for the outcomes if you do not follow the care, treatment and service plan.

• Follow the hospital’s rules and regulations.

• Respect the property, privacy, dignity, and confidentiality of patients and others in the hospital.

• Respect hospital staff and property and control noise.

• Keep a safe environment free of drugs, alcohol and weapons.

• Respect SMGSI’s tobacco free policy by refraining from the use of such products (cigarettes, cigars, pipes and smokeless tobacco) while on owned or leased SMGSI properties and buildings.

• Provide correct and complete information about your financial situation and promptly meet any financial obligations agreed to with the hospital.

• For more information about Patient Rights and Responsibilities, please call "O" for the Operator who will page the House Supervisor.

Illinois Hospital Report Card Act