Respect and Dignity
You have the right to considerate, respectful care at all times and under all circumstances, with recognition of your personal dignity. You have the right to have your cultural, psychosocial, spiritual and personal values, beliefs and preferences respected. 

Right to Information
You have the right to obtain complete and current information from your physician related to your diagnosis, treatment, and prognosis in terms you can understand. In the event that this is not medically advisable, the information will be made available to the legally authorized individual.

You have the right to access information contained in your clinical records within a reasonable time frame. Please make your requests to the Health Information Management department.

Consent and Informed Participation in Decisions
You have the right to self determination and reasonable, informed participation in decisions, development and implementation of your plan of care and treatment. You should receive a clear, concise explanation of your condition and of all proposed technical procedures and alternatives for care and treatment, including any risks of mortality or serious side effects and probability of success. You will not be subjected to any procedure without your voluntary, competent, and understanding consent or the consent of your legally authorized representative. You will be informed about the outcomes of treatment or procedures, including unanticipated outcomes. You will be informed if the hospital proposes to engage in or perform human experimentation or other research/educational projects affecting your care or treatment, and you have the right to refuse to participate in any such activity.

You have the right to participate in ethical decisions that arise in the provision of your care and may refuse treatment to the extent of the law. This right of you and your legally authorized representative includes the right to request the withholding or withdrawal of life sustaining treatment. If treatment is refused, you have the right to be informed of the medical consequences of your decision. When refusal of treatment prevents the provision of appropriate care with professional standards, the relationship with the patient may be terminated upon reasonable notice.

It is possible that there would be times when treatment recommended by your physician is in conflict with your ethics and values. If such a situation should arise, the hospital Ethics Committee can provide help in working through the dilemma. You can reach the chairperson of the Ethics Committee by calling (405) 272-7287.

If the patient is a minor, or is unable to communicate his or her wishes regarding treatment, the patient’s legally authorized representative, guardian, or family members have the right (to the extent permitted by law) to exercise decision making on behalf of the patient.

Privacy and Confidentiality
Each patient’s personal and informational privacy at St. Anthony Hospital is highly respected. You have the right:

• To refuse to talk with or see anyone not directly involved in your care, including visitors;
• To be interviewed and examined in surroundings designed to assure reasonable privacy;
• To expect all communications and other records pertaining to your care, including the source of payment for treatment, to be treated as confidential.

Transfer and Continuity of Care
You may not be transferred to another facility or organization unless you have received a complete explanation of the need for the transfer and of the alternatives to such a transfer and unless the transfer is acceptable to the other facility or organization and there is a physician to accept your care. You have the right to be informed by the practitioner responsible for your care, or his delegate, of your continuing health care needs following discharge from the hospital. You have the right to be involved in the development and implementation of your discharge plan. Please feel free to discuss your care needs with the doctor and clinical staff.

Advance Directives
You have the right to formulate advance directives consistent with Oklahoma law. This includes execution of a “Living Will” and/or Designation of a Health Care Proxy to guide the provision of care if you become incapacitated. The hospital will honor your advance directives, to the extent of the law, should you become incapable of decision making. You are not required to execute an advance directive, and the hospital and its employees will not condition the provision of care or discriminate against you in other ways based on whether you have or have not executed advance directives. If you have not previously completed an Advance Directive and either have questions about the document or would like to complete one, please ask the nurse or admission representative to contact Case

Management/Social Services at (405) 272-6274 for assistance.

Education
You have the right to receive education on the use of your medications and their side effects; on your disease process and prognosis; on the use of rehabilitative equipment; and on procedures, tests, and treatments. We use a variety of educational methods including verbal instruction, written material, classes, videos, and hands-on training. Please feel free to ask for educational information. The Delores Axtman Health Information Center is also available to provide another alternative to self learning.

Hospital Charges
Regardless of the source of payment for your care, you have the right to request and receive an itemized and detailed explanation of your total bill for services rendered in the hospital.

Patient Rights Related to Complaint Process
As a patient at St. Anthony Hospital , you have a right to present complaints regarding any area of your hospital stay and the right to receive a response which addresses your concerns. Your care will not be compromised and the hospital will not discriminate against you in any way if you exercise your right.

In fact, we want your hospitalization and/or outpatient visit to be as comfortable as possible and want to meet your needs during your stay with us. For these reasons, we encourage you or your family members to inform us of any concerns or suggestions you have regarding our services or care provided by us during your stay.

We provide several means through which you can voice your concerns or suggestions.

• Concerns Voiced Directly to Employee

You may voice a concern directly to an employee personally or by telephone. The employee will listen to your concerns and your concerns will be addressed as soon as possible.

• Complaint/Opportunities for Improvement (OFI) Hotline

If you are uncomfortable voicing your concerns in person, the hospital also has a dedicated phone line for you to voice any concerns you may have about any aspect of your visit. Call (405) 272-7274 for the customer concern hotline.

• Written Comments or Concerns

Written comments about any aspect of your stay can be sent via mail and addressed to Joe Hodges, President, St. Anthony Hospital, 1000 N. Lee, P.O. Box 205, Oklahoma City, Oklahoma 73101

• Concern Directed to Joint Commission

Joint Commission on Accreditation of Healthcare Organizations (JCAHO) standards deal with organizational quality of care issues and the safety of the environment in which care is provided. Anyone who believes he or she has pertinent and valid information about such matters can submit concerns to JCAHO at One Renaissance Boulevard, Oakbrook Terrace, IL 60191; you may also fax to (630) 792-5636, email to complaint@jcaho.org or call (800) 994-6610.

After you have communicated your concern to us it will be reviewed, and if corrective action is feasible, it will be taken as soon as possible. You will be kept informed of the actions taken to address the concern.

You also have the right to "le a grievance or complaint with the State Health Department directly, regardless of whether you have "led a complaint with the hospital. The State Health Department can be notified at: Oklahoma State Health Department, Attn: Medical Facilities Dept., 1000 NE 10th Street, Oklahoma City, OK 73104, (405) 271-6576.

Please feel free to contact St. Anthony Hospital as we strive to provide exceptional health care services. Your feedback will assist us with improving our care to you and other patients.

Communication
You have the right to have family members and your physician notified promptly of your admission. You have the right to have visitors and to communicate by telephone or in writing with people outside the hospital. If for any reason restriction of communication is being considered, you will be included in the decision, as clinically appropriate. To meet the needs of our physically challenged customers, amplified hearing telephones, Telecommunications Devices for the Deaf (TDD), and other equipment are available, upon request. Please ask your nurse to contact the Telecommunications Department. If you do not speak or understand the predominant language of the community, the hospital will assist with arrangements to provide an interpreter.

Pain Management
You have the right to have an appropriate pain assessment, access to the best level of pain relief that may safely be provided, and to participate in the development and implementation of your pain management plan. Please feel free to discuss your pain management issues with your physician or nurse. St. Anthony also has nursing staff trained specifically in pain management. If you wish to speak with a pain management nurse, please ask your nurse to contact our team.

Dying Patient
The dying patient has the right to care that optimizes the comfort and dignity of the patient by treating primary and secondary symptoms that respond to treatment as desired by the patient or the patient’s designated representative; by effectively managing pain; and by acknowledging the psychosocial and spiritual concerns of the patient and the family regarding dying and the expression of grief. St. Anthony’s Palliative Care team is committed to enhancing care through the end of life. If you wish for a member of our team to visit with you and your family, please speak with your nurse or call (405) 272-6945.

Restraints
You have the right to be free from unnecessary restraints or seclusion. Restraints will be used only when less restrictive interventions have been determined to be ineffective and only to improve your well-being. You and your family will be involved as much as possible when making decisions related to the use of restraints and seclusion. Your safety and the safety of others is very important to us.

Behavioral Medicine Medical Emergencies
You have the right to be informed about policies and procedures regarding the handling of medical emergencies in our behavioral medicine settings.

When a medical emergency arises at any location that cannot be treated by available staff, 911 will be contacted and arrangements for needed medical treatment will be made.

Personal Safety and Security
You have the right to expect reasonable safety and security insofar as the hospital practices and environment are concerned. Please inform your nurse or clinician of anything you believe may be a safety hazard or risk in your care or in the environment. You have the right to be referred for protective services, when indicated. The safety of healthcare delivery is enhanced by the involvement of the patient as a partner in the health care process. To prevent health care errors, you are urged to:

S peak up if you have questions or concerns, and if you don’t understand, ask again.

P ay attention to the care you are receiving. Make sure you’re getting the right treatments and medications by the right health care professionals.

E ducate yourself about your diagnosis, the medical tests you are undergoing, and your treatment plan.

A sk a trusted family member or friend to be your advocate.

K now what medications you take and why you take them.

U se an accredited health care organization.

P articipate in all decisions about your treatment.

Source: “Speak Up” brochure; Joint Commission on Accreditation of Healthcare Organizations.