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Quality & Safety

Our Quality of Care

Patients are partners in improving the quality of care we provide at SSM Health Care's hospitals and other facilities. How? By completing inpatient surveys after their visits to our facilities. The results of those surveys are used by our caregivers to determine what we need to improve on and how we compare with other hospitals nationwide and in their respective states.

Our results appear below. In March 2008, the Centers for Medicare and Medicaid (CMS) began posting the results of these patient satisfaction surveys known as Hospital Consumer Assessment of Healthcare Providers and Systems. These surveys ask patients about their experiences with care during recent overnight stays in our hospitals.

St. Anthony Hospital

This table shows eight aspects of care considered most important by patients, plus "overall rating of care" and "willingness to recommend the hospital to others." Survey questions have response options ranging from "never" to "always." The percentages reported in the table reflect the highest rating possible or the percent of patients that said "always."

 
Percent of Patients Giving Most Positive Response
  Composite
Avg for St. Anthony Hospital,
Oklahoma City
Avg for all reporting hospitals in the US
Avg for all reporting hospitals in Oklahoma
Nurses "always" communicated well
78
76
77
Doctors "always" communicated well
86
80
83
"Always" received help as soon as they wanted
67
64
69
Pain was "always" well controlled
72
69
71
Staff "always" explained about medicines before giving it to them
61
61
62
Room and bathroom were "always" clean
75
72
73
Area around room was "always" quiet at night
64
58
65
"Yes" were given information about what to do during recovery at home
83
82
81
Gave hospital rating of 9 or 10 on scale from 0 (lowest) to 10 (highest)
71
68
69
Would "definitely" recommend the hospital to family and friends
77
70
70

These results are from patients who had overnight hospital stays from January 2010 through December 2010.

Numbers highlighted in blue show where the hospital scores are "equal to or higher" than the national norm.

 Data Source:
 www.hospitalcompare.hhs.gov
  Click Here for Our National Clinical Comparisons
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